Increasing your personal resilience

What will I learn?

You will learn about:

• Emotional Intelligence
• Reactions to adversity: Broken, Tested, Made by adversity
• What is personal resilience?
• The value of information for decision making
• Self-analysis
• Problem solving
• Positive mental attitude
• Communication with others

Taking control: a 10 point toolkit to improve personal resilience

• Dealing with immediate fallout
• Taking time to reflect: surviving and strengthening yourself through lessons learned
• Re-evaluation of ideas and perceptions
• Facing forwards
• Building a framework of resilience based on new knowledge
• Creating a support network
• Identifying and managing risk
• Identifying and developing winning traits
• Identifying development needs
• De-stigmatising failure

What qualifications do I need?

This course is designed for individuals who are new to First Line Management or aspire to progress into a line management role. No formal qualifications required

What can I do after?

On completion of this course, you will have a better understanding of this area and be able to prepare proactively for interview for First Line Manager role.

You may also build up your skills by progressing through the series of Mastering First Line Management courses such as:

• Handling Difficult Situations and Conversations
• Dealing with Difficult People
• Managing Performance, Managing Behaviour
• Personal Presence and Making an Impact
• Relationship Management

You may also wish to obtain a formal qualification such as CMI Awards, Certificates and/or Diplomas

SCQF

6

Programme Information

Start Date: to be confirmed

Duration: 1 day

Time: 9.00am – 4.30pm

Price: £250*   Group pricing is also available - just ask!

*There may be a volume related discount available with this course, please contact our business liaison team on 0141 581 2121 for more information