The fundamentals

Overview

This course was designed after talking to a number of business organisations about what they want from their first line managers, team leaders and supervisors.  It starts by refocusing delegates on their organisation’s mission, purpose, values and goals. 

Delegates are required to shape their contributions around these key priorities.  The course looks briefly at managing people, motivation, planning, leadership, communication and coordination.

Content

• Work load planning, scheduling and balancing
• Work force planning, scheduling and balancing
• Quality management - right here, right now
• Health and safety management
• Time management
• Customer service (internal and external)

Course Duration:

1 day virtual or face to face

Price

£ 150; discounts are available for individuals who undertake more than one course in the Mastering 1st line management series. Group pricing is also available - just ask!

For further information on this course and its start dates contact corporate@wcs.ac.uk or call 0141 581 2121 .