Mastering 1st line management

Overview

Our Mastering 1st line management responds to a challenge which many of our client companies have raised - that even the most promising front line operators struggle when they're promoted into their first management role. That can come as something of a disappointment, but should it really come as a surprise? The roles are very different so why should knowing their previous job inside out guarantee success in the new one? It's human nature that when feeling massive levels of discomfort that they will revert to a place of safety and find as many reasons to be over involved in their old job as possible. The consequence of this is that they are not managing as effectively as we might have hoped.

As managers, we must shoulder some of the responsibility for this. Often, we promote based on the promise of the individual but fail to recognise that an entirely new set of both hard and soft skills, attitudes and a wider business understanding are necessary to succeed in a management role. So based on our client conversations, we've developed a series of 1-day courses to provide managers, supervisors and team leaders with the tools, knowledge and confidence they need to succeed...and if we've missed something, tell us!

Of course, not every manager will need all of the courses - so we've also developed a volume related pick and mix pricing structure to provide maximum flexibility with discount of up to 40% available. Talk to our friendly business liaison team on 0141 581 2121 to find out more.

Courses included in the series

• The fundamentals: Core skills for the 1st line manager
• Absence and disciplinary management
• Coaching your team
• Dealing with difficult people
• Handling difficult situations and conversations
• Increasing your personal resilience
• Managing Performance, Managing Behaviour
• Personal Presence and Making an Impact
• Relationship Management
• Spotting and Managing Mental Health Issues

Price

£ 250 each course; discounts are available according to number of classes undertaken by the individual (see below). Group pricing is also available - just ask!

1 class is £250 per class so total of £250
2 classes are £237.50 per class so total of £475
3 classes are £225 per class so total of £675
4 classes are £212.50 per class so total of £850
5 classes are £200 per class so total of £1000
6 classes are £187.500 per class so total of £1125
7 classes are £181.25 per class so total of £1268.75
8 classes are £175 per class so total of £1400
9 classes are £168.75 per class so total of £1518.75
10 classes are £162.50 per class so total of £1625
11 classes are £156.25 per class so total of £1718.75
12 classes are £150 per class so total of £1800

For further information on this course and its start dates contact corporate@wcs.ac.uk or call 0141 581 2121.