Complaints - West College Scotland

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Complaint form

Our complaints handling procedure seeks to offer a prompt frontline resolution of a complaint. Where this is not possible we will conduct a thorough, impartial and fair investigation of complaints so that we can make evidence-based decisions on the facts of a case.

If you wish to make a complaint you can do so online by filling in this form. To view our Complaints Handling Procedure please click here.

Complaints Handling Procedure 2023-24 Annual Report

Complaints Handling Procedure 2022-23 Annual Report

Complaints Handling Procedure 2021-22 Annual Report

Complaints Handling Procedure - The Customer Facing Student Guide

Forename

Surname

Are you currently a student?

YES

If yes, please enter your student number and campus or tell us which course and class.

Student number

Campus

Course

Class

If you aren't current a student are you:

Other

Preferred contact method

Telephone

Address

Postcode

Please provide details about your complaint. You should try to clearly summarise the main issues and be as accurate as possible in the details you provide. You can continue on a separate sheet if required.

What action do you think we should take to resolve your complaint?